Frequently Asked Questions

Do you ship to my country?

Yes, we ship world-wide! We offer flat rate international shipping of $18 (AU).

 

What is your returns policy?

ju ju Creations is happy to exchange your item (less postage costs), should there be any issues with sizing or in the event of faulty items. Exchanges will be accepted within 7 days from date of receipt; goods received outside this period will not be accepted. Items must be in original condition with original tags, & must not have been worn, altered or washed. The date of receipt refers to the date an item is ‘delivered’ according to the tracking service facility via Australia Post. We reserve the right to refuse a product that does not meet these requirements. There will be NO refunds on sale items. 

 

How long does it take to process returns?
We try to process any returns within 3 working days of receiving them. We will always try to handle your return as fast as possible. We will send you an email once your return has been processed & if we need any additional information from you. You are always welcome to email us or give us a call to check on the status of your return.

 

How can I find out the cost of delivery?

Domestic within Australia – Flat rate AUD$8.25
International – Flat rate AUD$18.00 
*Add Registered Post + AUD$2.95

 

How long will my parcel take to arrive?


ju ju Creations uses Australia Post for all domestic & international deliveries. Please allow up to 3 business days for processing your order, and 2-6 business days for delivery for all orders within Australia (depending on the destination). For all international deliveries please allow 3-10 business days for delivery (depending on the destination).

Express shipping is available for quicker delivery within Australia.

Registered Post can be purchased as an optional extra. Please note we take no responsibility for items lost.

 

Can I track my order?
Yes, you receive a tracking number with your shipping confirmation that is sent to your email.

 

How do I make payment?

We accept online payment via PayPal. 


 

What currencies do I pay with?
The currency used is the Australian Dollar (AU). Conversion is as per daily exchange rates.

 

Can I add items to my order?

Unfortunately we cannot add items to an existing order. Please place a new order for the item & contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

 

Did my order go through?

An order confirmation is sent to your email immediately after the order is placed. Check your inbox & junk mail. If it is missing, please contact us.

 

How do I use a voucher code?
The code is activated when you check out your order. Simply write the code in the field in the checkout, & the total amount in your order will recalculate. It will be clearly stated what amount the voucher is.

  

Where are your clothes produced?

ju ju Creations clothes & accessories are made in Australia.

 

I cannot find the style, color or size I’m looking for?

The styles, colors & sizes available in the online shop reflect what we currently offer. Contact us for questions about specific items.

 

How do I find the right size?

There is a size chart on each garment with garment measurements, under the tab ‘Sizing’. You can also find all size charts & instructions how to choose the right size here. If you need assistance, don’t hesitate to contact us prior to checkout.

 

Where do I find care instructions?
 
See our Care Instructions here.

 


Should you have any other questions or concerns please contact us .

 

 

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