Returns & Exchanges

Exchanges

ju ju Creations is happy to exchange your item (less postage costs), should there be any issues with sizing or in the event of faulty items. 

Exchanges will be accepted within 7 days from date of receipt; exchanges outside this period will not be accepted. Items must be in original condition with original tags, and must not have been worn, altered or washed. The date of receipt refers to the date an item is ‘delivered’ according to the tracking service facility via Australia Post. We reserve the right to refuse a product that does not meet these requirements.

Exchanges for sizing or faulty items are subject to stock availability, exchanges are not accepted for style changes.

We do not cover shipping costs for exchanged goods, we will however send out exchanged items at our own cost. 

We urge you to use the garment measurements and size guide to select the best size possible. 

 

Refunds

There is strictly no refunds for sale items.

ju ju Creations will provide a full refund if the item cannot be repaired or replaced.

Shipping charges are non-refundable, and please allow up to 3 business days to process your refund. 

 

Colours

We make every effort to display as accurately as possible the colours of our products. however, as computer monitor vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. 


Pricing & Payments
Prices are in Australian Dollars (AUD). To see how it converts to your currency see www.xe.com
All payments are processed online securely by PayPal and no card details are stored by the site.

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